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After Care is Important

We're here to take care of you before, during, and after your install is complete.

Use the resources below, or scroll down for more info on how to take care of Rapid Glass!

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Welcome & What This Covers

Thanks for choosing Rapid Glass ATX! This guide helps you get the most out of your Smart Film: how it works, daily use, cleaning, what to expect post-install, troubleshooting, FAQs, and warranty.

Keep your film performing at its best and protect your warranty.
Find instant answers with the Troubleshooting and Post-Purchase FAQs.

Quick Facts

Smart Film switches from opaque (OFF) to clear (ON) using low-voltage AC via a transformer.
Typical usage is a few watts per square foot when ON.
No moving parts, silent switching, instant privacy on demand.

How Smart Film Works

PDLC Core: Polymer-Dispersed Liquid Crystal layer between conductive films.
OFF (Opaque): LC droplets scatter light → frosted privacy.
ON (Clear): Low-voltage AC (~60 VAC typical) aligns droplets → transparent.
Controls: Remote, wall switch, or smart home (Alexa/Google/HomeKit/Lutron).

General Use Guidelines

Do not leave film in the ON (clear) state for more than 36 consecutive hours.
Use only Rapid Glass ATX-provided transformers and approved wiring.
Place transformers where they have ventilation; keep them dry.
Indoor applications only unless specifically rated for outdoor use.
Do not cut, puncture, or peel film edges. Avoid pressure on wire connections.
Sticker Policy: Do not remove or tamper with the Rapid Glass ATX authenticity/tamper sticker on your installation. Removal can damage the film and voids your warranty.

Cleaning Instructions

Use distilled water or 99% isopropyl alcohol with a microfiber cloth.
Avoid ammonia-based cleaners, abrasives, and paper towels.
Do not spray liquid directly on connectors or wire termination points.
Be gentle around edges and the authenticity/tamper sticker; do not scrub the sticker.

What to Expect After Installation

Small bubbles are normal and should dissipate within 48 hours.
Temporary haze or moisture while adhesive cures (typically 48–72 hours).
A fine border at the film edge is normal.

Troubleshooting

Confirm transformer indicator light is on; verify outlet or power strip.
If using a smart plug (Alexa/Google/Lutron/HomeKit), ensure it’s ON in the app.
Re-seat quick-connects/terminal clips between transformer and film.
Check for tripped breaker or GFCI and reset.
If no indicator light/output, the transformer may be faulty — contact support.

Verify smart plug/switch is responsive; power-cycle if needed.
Toggle mechanical wall switch fully OFF; if still clear, unplug transformer.
Unplug control box for 1 minute to reset, then reconnect.

Each transformer powers up to ~50 ft²; add another if exceeded.
Inspect connectors at both the film and transformer ends.
Turn all film OFF for one hour, then ON again.
Ensure transformer has airflow and is not obstructed.

Replace the CR2032 coin battery.
Re-pair: press receiver “Learn,” then press ON on the remote.
Ensure line of sight for IR models (RF models don’t require it).

Adhesive may still be curing — allow 48–72 hours.
Clean gently with microfiber + 99% isopropyl alcohol.
If persistent edge lines remain, contact support.

Possible voltage drop — long wire runs (>25 ft) or undersized transformer.
Transformer heat — unplug for 1 hour; ensure ventilation.
Disable any smart plug power-saving or auto-off routines.

If issues persist—or you notice heat, smell, or visible damage—unplug the transformer and contact
Support@RapidGlassATX.com • (512) 222-7369

Maintenance Tips

Keep transformers dust-free, dry, and unobstructed (ventilated).
Use a daily timer or routine to ensure regular OFF time.
Avoid very long wire runs; consult us before adding panels.
Do not cover power components with rugs, insulation, or furniture.
Do not remove or replace the Rapid Glass ATX sticker. Contact support with any concerns.

Post-Purchase FAQs

Up to 36 consecutive hours. Use a smart plug or timer to guarantee daily OFF time.

Yes. Light bubbles/haze are common during curing and should fade within 48–72 hours.

Confirm transformer light, outlet power, smart plug is ON, and re-seat the film connectors.

Verify connectors on that panel and ensure each transformer isn’t powering over ~50 ft².

Turn film OFF for one hour; ensure driver has airflow; avoid extra-long wire runs.

Replace CR2032 battery and re-pair: press receiver “Learn,” then press ON on the remote.

Most drivers default OFF. Use a smart-plug routine if you want auto-restore.

Microfiber + distilled water or 99% isopropyl alcohol. No ammonia/abrasives. Keep liquid off connectors.

Avoid adhesives/suction on the film surface. Only use on frames or non-filmed glass.

A fine edge line is normal on Smart Film installs.

Do not cut or peel installed film. Contact support for adjustments.

Okay indoors with proper sealing; keep drivers/connectors dry and away from direct water jets.

Check for another control path left ON (smart plug/wall switch). Power-cycle the driver.

Keep drivers ventilated and dust-free; gentle wipes as needed; optional quarterly cleaning service.

No. Removing or tampering with the Rapid Glass ATX authenticity/tamper sticker can damage the film and void your warranty. Contact support before any changes.

Warranty & Support

Coverage: Manufacturer defects and installation workmanship.
Not Covered: Misuse, electrical surges, physical damage, non-approved cleaners, water ingress to connectors/drivers.
Sticker Policy: Removing or tampering with the Rapid Glass ATX authenticity/tamper sticker can damage the film and voids your warranty.
We follow up within a few days after install to make sure everything’s perfect.

Email: Support@RapidGlassATX.com

Phone: (512) 222-7369

Serving ATX, other markets coming soon.

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